polewpackage.blogg.se - Web app slack

Ticket originĮvery SWSD ticket identifies the origin of the ticket. To locate an account name, navigate to Setup > Account > Account summary. Users whose accounts are defined in multiple SWSD accounts must identify the relevant account (the account name is case sensitive).Īdministrators need to provide users who have multiple accounts with the different account names. There the user can choose from any of the different authentication methods provided by SWSD. When the end user clicks Login, a pop-up window opens.

Choose to use the Slack mobile app to perform all of the actions listed above.

Receive a push notification when an agent updates a ticket.

Submit a ticket, including category and subcategory.

In addition to installation instructions, the end user guidance describes how to perform the actions listed below. Example: .Īfter end users have downloaded and installed the application following the instructions in the end-user guidance, they can take full advantage of the integration between Slack and SolarWinds Service Desk. Administrators should provide users with: User instructions for installing Slack are available in End-user guidance.

Users have two options for installing Slack for use with SolarWinds Service Desk ( SWSD).